Comments on: Comcast HSI Abuse - Part 2 http://garrettgee.com/2007/02/16/comcast-hsi-abuse-part-2/ Confessions of an Information Addict Wed, 07 Jan 2009 03:15:44 +0000 http://wordpress.org/?v=2.3.3 By: JS http://garrettgee.com/2007/02/16/comcast-hsi-abuse-part-2/#comment-8007 JS Fri, 08 Feb 2008 03:36:44 +0000 http://garrettgee.com/2007/02/16/comcast-hsi-abuse-part-2/#comment-8007 I also got a call from comcast today telling me the same thing. The guy stated that i had used 490 gigs this month and this was my 1st warning. I asked the same questions about what is the normal usage and was told the same as you got told. I will be going back to my 6 meg dsl line because i can download 24/7 on bellsouth and never hear anything from them. So i loose 200kbs download speed, not to bad. Comcast had better do something or they are going to end up in a class action law suit for this problem. They tell you unlimited but wont tell you what that means. Maybe they will wake up and learn 1 day but i really doubt they will. I also got a call from comcast today telling me the same thing. The guy stated that i had used 490 gigs this month and this was my 1st warning. I asked the same questions about what is the normal usage and was told the same as you got told. I will be going back to my 6 meg dsl line because i can download 24/7 on bellsouth and never hear anything from them. So i loose 200kbs download speed, not to bad. Comcast had better do something or they are going to end up in a class action law suit for this problem. They tell you unlimited but wont tell you what that means. Maybe they will wake up and learn 1 day but i really doubt they will.

]]> By: RD http://garrettgee.com/2007/02/16/comcast-hsi-abuse-part-2/#comment-2314 RD Tue, 10 Jul 2007 21:35:32 +0000 http://garrettgee.com/2007/02/16/comcast-hsi-abuse-part-2/#comment-2314 My purpose of signing up with Comcast was to download the old radio and TV shows. I remember stating this to someone I spoke on the phone, and asked if there were any limitations, and was told that there was none. Today I found my Comcast internet service not working. After spending an hour or more going through the usual rountine (disconnecting everything, etc.), I finally called Comcast, and after about a few switches and about 20 minutes, was told that my account was temporarily suspended for abuse. My first thoughts were that someone must have complained about something I posted in one of the usenet groups, or a blog, or a forum. After waiting a little while longer, I was told that I had been suspended for using too much bandwidth. I was shocked, since I thought Comcast offered unlimited service, and was even told so when I signed up. So what it is the limit, I asked. The answer: there is no set limit, but my account was flagged and suspended because of excessive usage. What kind of answer is that? I was asked if I understood that I had violated Comcast's (undisclosed) excessive usgage policy? I kept asking questions, trying to get some answer as to what Comcast deemed excessive usage, but my questions were constantly evaded with something like Comast has not set limit, but my account came up in to certain percentage of usage, when is absolutely and totally useless to me. I was asked if I understand that I violated Comcast policy? I deemed that I would have to answer "yes", or else my service would not be restored, although I still have no idea what limitations are being set upon my usage, so that I may know when I may be coming close to violating Comcast policy. I was told that if I violate Comcast's policy again by excessive usage, of which I have no way of knowing that I will be doing so or not, then I my account will be permanently terminated. The peson I spoke said that my account would be restored in about and hour or two. I can now get online, although I cannot access my account as comcast.net, and when I click the "chat" option, I get a page not found error. Comcast has a monopoly of this kind of service in my area (no satellite internet), so, unless I want to go back to DSL, I am stuck with Comcast. I have been told that Comcast's monopoly is political. I am hoping for Verizon to bring FiOS internet to Philadelphia. At any rate, I felt a need to protest somewhere concerning this kind of treatment by Comcast. My purpose of signing up with Comcast was to download the old radio and TV shows. I remember stating this to someone I spoke on the phone, and asked if there were any limitations, and was told that there was none.

Today I found my Comcast internet service not working. After spending an hour or more going through the usual rountine (disconnecting everything, etc.), I finally called Comcast, and after about a few switches and about 20 minutes, was told that my account was temporarily suspended for abuse.

My first thoughts were that someone must have complained about something I posted in one of the usenet groups, or a blog, or a forum. After waiting a little while longer, I was told that I had been suspended for using too much bandwidth. I was shocked, since I thought Comcast offered unlimited service, and was even told so when I signed up. So what it is the limit, I asked. The answer: there is no set limit, but my account was flagged and suspended because of excessive usage. What kind of answer is that? I was asked if I understood that I had violated Comcast’s (undisclosed) excessive usgage policy? I kept asking questions, trying to get some answer as to what Comcast deemed excessive usage, but my questions were constantly evaded with something like Comast has not set limit, but my account came up in to certain percentage of usage, when is absolutely and totally useless to me. I was asked if I understand that I violated Comcast policy? I deemed that I would have to answer “yes”, or else my service would not be restored, although I still have no idea what limitations are being set upon my usage, so that I may know when I may be coming close to violating Comcast policy. I was told that if I violate Comcast’s policy again by excessive usage, of which I have no way of knowing that I will be doing so or not, then I my account will be permanently terminated. The peson I spoke said that my account would be restored in about and hour or two. I can now get online, although I cannot access my account as comcast.net, and when I click the “chat” option, I get a page not found error.

Comcast has a monopoly of this kind of service in my area (no satellite internet), so, unless I want to go back to DSL, I am stuck with Comcast. I have been told that Comcast’s monopoly is political. I am hoping for Verizon to bring FiOS internet to Philadelphia.

At any rate, I felt a need to protest somewhere concerning this kind of treatment by Comcast.

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